Your privacy matters to us
What information we collect and how we use it
When you visit our website, Coxmate collects your IP address, which we use to help diagnose problems with our server, to administer our Web site, and to improve our products and services. Your IP address also is used to gather broad demographic information that does not personally identify you. To request more information about an item, you must provide your e-mail address so that the we can reply to your question by e-mail.
To order from us, you must set up a Coxmate account. Setting up an account requires you to provide your e-mail address and to choose a password (your "Account Information"). When you order from us, we also ask for your name, shipping address, telephone number, and your credit / debit card number, billing address, and expiration date (your "Order Information"). This information is necessary for us to process your order, to notify you of your order status, and to fulfil orders.
If you subscribe to the Coxmate newsletter, we may use your Account Information and Order Information to occasionally notify you about important changes to the Web site, new Coxmate features, or special Coxmate offers you may find useful. If you would rather not receive this information, please email us to advise change your preferences. You always have the ability to change your preferences. If you have chosen to receive this information and change your mind, visit the Your Account page to change your preferences. (Whenever you decide to change your preferences, please make sure to change your preferences for each account or e-mail address you have left with us.)
How we protect your information
This Web site has security measures in place to protect the loss, misuse, and alteration of the information under our control. When you place orders or access your account information, we use a secure server. The secure server layer (SSL) encrypts all information you input before it is sent to us. All of the customer data we collect is similarly protected against unauthorised access.
Coxmate will not share your personal information with third parties unless you have consented to the disclosure or the disclosure is necessary to:
1. comply with the law or with legal process
2. protect and defend our rights and property
3. protect our customers or users from misuse or unauthorized use of the Coxmate Web site
4. protect the personal safety or property of our customers or the public.
Coxmate may provide aggregate statistics about our customers, sales, traffic patterns, and related Web site information to third parties, but these statistics will include no personally identifying information. Put simply, we will not tell our business partners that you bought a particular item, but we may tell them how many customers in certain demographic groups bought certain items.
Links to other Web sites
The Coxmate Web site contains links to other sites, operated by third parties, that we think may be of interest to you. Some of these sites are the manufacturers whom we represent. Coxmate encourages third parties to follow appropriate privacy standards and policies, but is not responsible for the actions of those parties, the content of their Web sites, or any products or services they may offer.
Children's privacy online
At Coxmate, we understand that children's privacy is important. We do not monitor the age of our user audience. However, if you are under age 13, you should not submit personal identifying information to Coxmate without the consent of your parent or guardian. If you are a parent and want to limit your children's access to material you believe may be harmful to them, you may want to look into commercially available hardware, software and filtering devices.
How to contact us
Coxmate welcomes your questions and comments about privacy. Please send us an email using the Contact Form. You can also contact us at the address below:
Coxmate Pty Ltd
59 First Av, St Peters, Australia 5069